TERMS OF SALE/RETURN POLICY
DOORS, WINDOWS, HARDWARE, MOULDING AND SPECIAL ORDERS ARE GENERALLY NOT RETURNABLE. WE WILL INFORM YOU IF YOUR MANUFACTURER(S) WILL ALLOW A RETURN. IF ALLOWED, YOU WILL BE CHARGED RESTOCKING & FREIGHT CHARGES WHICH VARY BUT TYPICALLY THESE ARE 30-50%.
WE ARE A SUPPLIER, NOT A CONTRACTOR
BELMONT PIONEER DOES NOT INSTALL DOORS ONSITE (FIELD INSTALL). WE ARE A SUPPLIER AND NO QUOTE ISSUED BY BELMONT DOOR & WINDOW INCLUDES "INSTALLATION LABOR". IF YOU NEED A CONTRACTOR TO INSTALL YOUR DOORS, WINDOWS, MOULDING OR HARDWARE, PLEASE FEEL FREE TO ASK. WE CAN REFER YOU TO A 3RD PARTY WHO CAN INSTALL. THESE CONTRACTORS WILL PROVIDE A SEPARATE QUOTE FOR THE INSTALLATION.
ALL DELIVERIES ARE "CURBSIDE" AND SCHEDULED IN 2 HOUR DELIVERY SLOTS
ALL DELIVERIES ARE "CURBSIDE" DELIVERIES AND YOU WILL NEED FIELD LABOR ONSITE AT TIME OF DELIVERY TO OFFLOAD. OUR DRIVER WILL ASSIST IN THE OFFLOAD. YOUR DELIVERY WILL BE SCHEDULED IN A TWO HOUR WINDOW OF TIME FROM 8-10AM, 10-12PM, 12-2PM, OR 2-4PM, MONDAY THROUGH FRIDAY. WE DO NOT DELIVER AT SPECIFIC TIMES.
QUOTE LEAD TIMES
QUOTE LEAD TIMES WILL VARY AND CAN TAKE 2-3 WEEKS FROM THE QUOTE REQUEST DATE. LARGE QUOTES AND QUOTES DEPENDENT ON VENDOR RESPONSES CAN TAKE EVEN LONGER THAN 2 WEEKS. QUOTE CHANGES/REVISIONS WILL ALSO INCREASE YOUR QUOTE LEAD TIME.
SHOP LEAD TIMES
SHOP LEAD TIMES WILL CHANGE ON A DAILY BASIS AND AS WORK IS SCHEDULED, THERE MAY BE SIGNIFICANT CHANGES IN THE EXPRESSED SHOP LEAD TIMES. FOR EXAMPLE, ON MONDAY THE SHOP LEAD TIME MAY BE 2 WEEKS BUT ON TUESDAY THE SHOP LEAD TIME MAY HAVE CHANGED TO 4 WEEKS. THIS IS AN EXTREME EXAMPLE, BUT WE OFTEN RECEIVE MANY LARGE ORDERS IN SHORT PERIODS OF TIME WHICH SIGNIFICANTLY IMPACT THE SHOP SCHEDULE.
LEAD TIMES/INSTALLATION COSTS
OUR GOAL IS TO DELIVER WITHIN THE EXPRESSED LEAD TIME, HOWEVER, LEAD TIMES ARE NOT GUARANTEED AND WE MAY EXPERIENCE MANUFACTURER DELAYS IN SHIPPING OR OTHER DELAYS. NO CREDIT WILL BE ISSUED FOR SUCH DELAYS, OTHER DELAYS, OR CUSTOMER LABOR COSTS TO INSTALL/UNINSTALL. WE RECOMMEND THAT YOU DO NOT SCHEDULE ANY FIELD WORK UNTIL YOU HAVE RECEIVED OUR NOTICE STATING THAT YOUR PRODUCTS ARE READY FOR PICKUP OR DELIVERY.
ORDERING
WE DO EXPECT THAT YOU KNOW AND UNDERSTAND WHAT YOUR ARE ORDERING. IF YOU DO NOT UNDERSTAND WHAT YOU ARE ORDERING, PLEASE ASK FOR ASSISTANCE. YOU ARE RESPONSIBLE FOR VERIFYING THE ACCURACY OF QUANTITY AND SPECIFICATIONS.
PROCESSING YOUR ORDER
TO PLACE AN ORDER, WE REQUIRE THE FOLLOWING:
1) A COMPLETE AND SIGNED WORK ORDER OR QUOTE.
2) A SIGNED MANUFACTURER DRAWING OR DRAWINGS (PROVIDED BY US) FOR ALL DOORS/WINDOWS OTHER THAN FLUSH/FLAT DOORS. NO DRAWINGS WILL BE PROVIDED FOR FLUSH/FLAT DOORS.
3) RECEIPT OF THE REQUIRED DEPOSIT FOR YOUR ORDER.
4) WHEN YOUR ORDER IS PROCESSED, WE PROCESS YOUR ORDER WITH OUR MANUFACTURERS. YOUR EXPRESSED LEAD TIME STARTS WHEN ITEMS 1-3 ABOVE ARE COMPLETE.
5) CANCELLATIONS: SALES ORDER CANCELLATIONS AND CHANGES ARE NOT PERMITTED ONCE YOUR QUOTE HAS BEEN SIGNED AND SUBMITTED. ALL MANUFACTURERS BEGIN PRODUCTION AS SOON AS THE ORDER IS RECEIVED AND THEY WILL NOT STOP PRODUCTION FOR ANY REASON.
DEPOSITS
DEPOSITS ARE NON-REFUNDABLE. FOR ORDERS GREATER THAN $10,000.00, THE DEPOSIT REQUIREMENT IS 50%. FOR ALL ORDERS LESS THAN $10,000.00, THE DEPOSIT REQUIREMENT IS 100%. IN ADDITION, FOR ALL WINDOW MANUFACTURER ORDERS, THE DEPOSIT REQUIREMENT IS 50%. ANY BALANCE DUE IS REQUIRED TO BE PAID PRIOR TO DELIVERY/WILL CALL OF ANY MATERIAL ON THE ORDER.
WORK ORDERS
1) HARDWARE OTHER THAN HINGES OR HANGING DOOR HARDWARE IS NOT INCLUDED IN DOOR WORK ORDERS. IE, LOCKSETS ARE NOT INCLUDED IN THE DOOR WORK ORDER.
2) BELMONT PIONEER WILL MAKE THE FOLLOWING SPECIFICATION ASSUMPTIONS UNLESS OTHERWISE DIRECTED IN WRITING:
A. ROUGH OPENING WIDTHS LISTED ON WORK ORDERS ACCOMMODATE 3/4" JAMB AND 1/4" SHIM SPACE.
B. ROUGH OPENING HEIGHTS LISTED ON WORK ORDERS ACCOMMODATE UP TO 3/4" FLOORING WITH 1/8" GAP. DOORS MAY NEED TO BE CUT FOR GAP REQUIREMENTS.
C. BIFOLD AND BIPASS DOORS WILL BE UNDERSIZED TO FIT THE LISTED NET FINISHED OPENING AND/OR ROUGH OPENING.
D. ALL LOCK BORES WILL BE BORED 44" DOWN (FOR 6'8" DOORS) AND 60" DOWN (FOR 8'0" DOORS) FROM THE TOP OF THE DOOR. THESE BORE HEIGHTS ARE CONSIDERED STANDARD FOR RESIDENTIAL CONSTRUCTION.
E. ALL DEADBOLT BORES WILL BE BORED 5-1/2" UP FROM THE CENTER OF THE LOCK BORE.
F. DOORS WILL RECEIVE A "FULL BEVEL" ON THE NON HINGE SIDE AND WILL BE REDUCED IN WIDTH BY 3/16" ON ONE FACE AND 3/8" ON THE OPPOSITE FACE.
G. HINGE PLACEMENT WILL BE DETERMINED BY BDW'S STANDARD HINGE PLACEMENT FOR ALL HEIGHTS. DOORS WITH HEIGHTS 4'1" TO 7'3" WILL RECEIVE 3 HINGES. DOORS WITH HEIGHTS 7'4" AND HIGHER WILL RECEIVE 4 HINGES.
H. DOOR SWING METHODOLOGY IS THE "RESIDENTIAL WEST COAST" METHOD AND THIS DIFFERS FROM THE "BUTT TO BUTT COMMERCIAL METHOD". PLEASE REVIEW THE SWING DIAGRAM AT THE TOP OF OUR WORK ORDER. PLEASE NOTE THAT THIS HANDING CHART RELATES TO BELMONT DOOR & WINDOW & DOOR, PREHUNG DOORS. HANDINGS FOR OTHER MANUFACTURERS VARY.
I. ALL DOOR STRIKES AND LATCH PLATES WILL BE MORTISED/PREPPED WITH ROUND CORNERS, NOT SQUARE CORNERS AND FIELD LABOR TO SQUARE OUT CORNERS MAY BE REQUIRED.
J. STRIKE MORTISES FOR PAIRS OF DOORS OR ENTRY SYSTEMS (DOORS WITH SIDELIGHT(S)) MUST BE MORTISED AT INSTALLATION. BDW WILL NOT MORTISE FOR THESE STRIKES.
K. MORTISE LOCKS WILL BE MORTISED FOR POCKETS ONLY. FACE BORES WILL MUST BE BORED AT INSTALLATION.
PROJECT WALKS (SITE VISITS)
WE WILL PROVIDE YOU WITH AN INITIAL QUOTE FOR YOUR PROJECT. IF YOU ARE COMFORTABLE WITH THE QUOTE, WE WILL ASK YOU FOR A NON-REFUNDABLE DEPOSIT IN THE AMOUNT OF 50% OF THE QUOTE TO PROCEED. A PROJECT WALK (SITE VISIT) MAY BE OFFERED FOR FULL/WHOLE HOUSE ORDERS AS A COURTESY TO ASSIST IN THE ORDERING PROCESS. PROJECT WALKS (SITE VISITS) DO NOT GUARANTEE THE ACCURACY OF YOUR ORDER AND YOU (THE PURCHASER) ARE ULTIMATELY RESPONSIBLE FOR VERIFYING ALL ASPECTS OF THE WORK ORDER. PLEASE REVIEW YOUR QUOTES IN DETAIL PRIOR TO ORDERING.
PLANS
WE DO NOT SCALE PLANS TO DETERMINE SIZES. WE DO NOT COMPARE FINAL QUOTES TO VERSIONS OF PLANS AND WE DO NOT GUARANTY THAT OUR QUOTES WILL MATCH ANY SET OF PLANS. YOU (THE PURCHASER) ARE ULTIMATELY RESPONSIBLE FOR VERIFYING ALL ASPECTS OF THE WORK ORDER OR QUOTE. PLEASE REVIEW YOUR QUOTES IN DETAIL PRIOR TO ORDERING.
MANUFACTURERS WARRANTY
MANUFACTURER WARRANTIES VARY. PLEASE FEEL FREE TO ASK ABOUT THE WARRANTY FOR THE PRODUCTS THAT YOU ARE PURCHASING. ALL DOORS MUST BE FINISHED ON 6 SIDES FOR WARRANTY COVERAGE CONSIDERATION, NO WARRANTY ON OUTSWING DOORS.
BELMONT PIONEER LIMITED WARRANTY
THE BELMONT PIONEER COMPANY WARRANTY DISCLAIMER IS PRINTED ON YOUR SALES ORDER/INVOICE. PLEASE REVIEW THIS INFORMATION AT TIME OF PURCHASE.
STORAGE
BELMONT PIONEER WILL STORE YOUR PRODUCT(S) FOR UP TO 15 DAYS FREE OF CHARGE FOR ALL PAID IN FULL PURCHASES. STORAGE BEYOND 15 DAYS WILL BE CHARGED AT A RATE OF $500.00 PER MONTH.
BELMONT PIONEER WARRANTY DISCLAIMER (PRINTED ON YOUR SALES ORDER/INVOICE)
The products sold by "Belmont Door & Window" are products of recognized manufacturers sold under their respective brand or trade names in accordance with their terms and conditions. "Belmont Door & Window" shall use its best efforts to obtain from each manufacturer, in accordance with the manufacturers’ warranty, (copies of which will be furnished upon request) or customary practice, the repair or replacement of goods that may prove defective in material or workmanship. The foregoing shall constitute the exclusive remedy of Buyer and the sole obligation of "Belmont Door & Window". Except as to title, "BELMONT DOOR & WINDOW" GIVES NO WARRANTY, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR OTHERWISE. "Belmont Door & Window" shall not, under any circumstances be liable for any special, direct, indirect, incidental, exemplary, or consequential damages to person or property arising out of or connected with the transactions contemplated hereby or the manufacture, subsequent sale, or use of the goods, including, but not limited to, loss of profit or revenues, loss of use of the products or any associated equipment, cost of capital, cost of substitute products, facilities, service or replacement power, down time, costs, or claims of Buyers’ customers for such damages. If Buyer transfers title to or leases the products sold hereunder to any third party, Buyer shall indemnify and defend "Belmont Door & Window" and its suppliers against any such claims and damages. "Belmont Door & Window" ’s products carry only each manufacturer’s individual warranty. It is the customers’ responsibility to follow the manufacturer’s instructions. In order to obtain the benefit of each manufacturer’s warranty, the manufacturer’s installation and finishing instructions must be followed.
LEAD TIMES ARE NOT GUARANTEED AND WE MAY EXPERIENCE MANUFACTURER DELAYS IN SHIPPING OR OTHER DELAYS. NO CREDIT WILL BE ISSUED FOR SUCH DELAYS, OTHER DELAYS, OR CUSTOMER LABOR COSTS TO INSTALL/UNINSTALL. ALL DOORS MUST BE FINISHED ON 6 SIDES FOR WARRANTY COVERAGE CONSIDERATION, NO WARRANTY ON OUTSWING DOORS.